As part of our recent acquisition by Electronics For Imaging (EFI), we are in the process of migrating our support systems over to EFI’s systems. This will bring some changes to the way you interact with the EFI Optitex Support team as follows:
We will be changing our global support email address to firstname.lastname@example.org starting November 1st, 2017. This will replace all existing email addresses you may be using to communicate with EFI Optitex Support. We will include a transition period for these old addresses and shut them down completely on January 1st, 2018. From this point, we will not be able to process support queries sent to the old addresses.
All requests related to license activation / renewal issues will be handled by Sales Operation team and should be sent to optitex.keyActivation@efi.com starting November 1st, 2017.
We will be migrating all Optitex clients and contacts from our existing Salesforce and Zendesk support systems to the new EFI support systems on November 1st, 2017. This change will stop access to the current systems and direct all issues into the EFI Support system globally.
As part of the migration to the EFI systems, all open cases on October 31st, 2017 will be transferred from the current systems to the EFI Support systems, making them available from November 1st, 2017. Historical information such as closed cases will be available to our support team, but will not be available to clients from November 1st.
Once the new Partner Portal is up and running support and Key activation requests can be filed through the portal as well.
If you have any questions, feedback or concerns please do not hesitate to contact support or sales Operations directly.